Warranty & Returns Policy
Effective Date: 25/04/2025

At FullTuck, we stand behind the quality of our services and the parts or products we sell. This policy explains how warranties and returns work across different areas of our business: repairs, direct sales, and our community marketplace.

1. Repairs & Servicing Warranty

All motorcycles repaired or serviced by FullTuck come with a 30-day workmanship warranty, covering:

  • Issues directly related to our repairs or services

  • Faulty installations of parts or components

Exclusions:

  • Wear and tear, misuse, neglect, or damage caused after collection

  • Faults unrelated to the original repair

  • Issues caused by third-party interference or unauthorised work

To claim under this warranty, you must:

  • Return the vehicle to our workshop for inspection

  • Provide proof of the original service or repair

2. Direct Sales to Customers (Parts, Gear, Bikes)

Items sold directly by FullTuck (not through the marketplace) are:

  • Checked and tested prior to sale (unless sold “as-is”)

  • May include a limited warranty (if stated at time of purchase)

Returns:

  • You may return eligible items within 14 days of purchase for a refund or exchange

  • Returned items must be unused, in the same condition, and with original packaging

  • Buyer is responsible for return delivery costs unless the item is faulty

Non-Returnable Items:

  • Custom or modified parts

  • Clearance items marked "final sale"

  • Items sold as-is or marked "no warranty"

3. “Sell to Us” Transactions

When you sell your motorcycle, gear, or parts directly to FullTuck:

  • All sales are final

  • We do not accept returns or buy-backs after payment

  • You must confirm you are the legal owner of the item

4. Marketplace Listings (User-to-User Sales)

FullTuck provides a platform for users to list and buy/sell motorcycles, parts, and gear.

We do not guarantee the condition, quality, or accuracy of items listed by other users. Transactions are made at your own risk.

Important Notes:

  • No returns or warranty claims can be made to FullTuck for items sold via the marketplace

  • Buyers and sellers are responsible for their own agreements, payments, and exchanges

5. How to Request a Return or Warranty Claim

To request a return or make a warranty claim, contact us via:

📧 admin@fulltuck.co.uk
📞 +44 7950 201 339
📍 Kettering, UK

6. Legal Rights

This policy does not affect your statutory rights under UK consumer law.