FullTuck (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website.

1. What Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing/shipping address
Vehicle Information: Make, model, condition, and ownership details
Payment Information: Bank or payment details (for payments or refunds)
User Content: Listings, descriptions, photos, and messages posted on our marketplace
Usage Data: IP address, browser type, device information, and interactions with our website

2. How We Use Your Information

We use your data to:

Provide and manage our repair and purchasing services
Facilitate the "Sell to Us" process
Operate the customer marketplace
Process payments and issue invoices
Send service reminders, updates, or promotional offers (with consent)
Respond to enquiries or support requests
Comply with legal obligations

3. How We Share Information

We do not sell your data to third parties. We may share information with:

Trusted third-party service providers (e.g. payment processors)
Law enforcement or legal authorities if required
Buyers or sellers in the marketplace (only relevant contact or listing data)

4. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law (e.g. for tax or legal compliance).

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications at any time

To exercise your rights, contact us at: admin@fulltuck.co.uk

6. Cookies & Tracking

Our website may use cookies to improve functionality and analyze performance. You can disable cookies in your browser settings, but this may affect your experience.

7. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure — use our services at your own risk.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. When we do, we’ll revise the “Effective Date” above. Continued use of our services means you accept the updated policy.

📧 Email: admin@fulltuck.co.uk
📞 Phone: +44 7950 201 339
📍 Address: Kettering, UK