FAQs

Find instant answers about our repair services, selling your bike/parts, and buying pre-checked gear – all with FullTuck's quality guarantee.

⚡ General

  • A: FullTuck – Your One-Stop Motorcycle Hub
    At FullTuck, we’re more than just a motorcycle repair shop – we’re your complete solution for everything on two wheels. Whether you need expert repairs, are looking to buy or sell, or want to upgrade your gear, FullTuck has you covered.

    We specialize in high-quality motorcycle repairs and maintenance, ensuring your ride stays in peak condition. Looking to sell? Our online marketplace, hosted directly on our website, allows riders to list their motorcycles, gear, and parts with ease. Need a new bike or quality gear? We also buy and sell motorcycles, riding gear, and parts — helping you get the best deals without the hassle.

    From seasoned riders to newcomers, FullTuck is built for the community. Reliable service, fair pricing, and a passion for motorcycles — that’s what we ride for.

  • A: You can reach us via the contact form on our website, email, or phone. Visit our “Contact” page for full details.

  • A: We offer motorcycle repairs and maintenance, buy and sell motorcycles, gear, and parts, and provide an online marketplace where riders can list their own bikes, gear, and parts for sale.

  • A: No license is required to buy a motorcycle, but you'll need the proper license and registration to ride legally on the road.

  • A: Absolutely! We’re all about building the bike community. Whether you need help choosing your first bike, gear, or understanding maintenance basics — we’ve got your back.

🔧 Motorcycle Repairs

  • A: Repair time depends on the issue, but we aim to get your bike back on the road as quickly as possible. Once we assess your motorcycle, we’ll give you an estimated timeframe.

  • A: Yes, all our repairs come with a warranty. The length and coverage depend on the service or part.

  • A: Yes! You can schedule a repair appointment directly through our website. Just use the Contact Us form to reach out to us, and we’ll schedule a time suitable for us to carry out the repair.

  • A: We strive to provide on-site motorcycle repairs whenever possible for your convenience. If on-site service isn’t feasible, we may be able to arrange pickup and delivery within certain areas. Get in touch with us to check availability and options in your location.

  • A: Yes — if you buy a part (either through our shop or via a third-party seller), we can install it for you. Contact us for an install quote.

  • A: Definitely. From exhaust upgrades to performance tuning and styling mods, we do custom jobs. Let us know what you're looking for!

  • A: Yes, we offer pre-purchase inspections to make sure you're getting a solid ride. Bring the bike to us or schedule a mobile inspection where available.

💰 Selling to FullTuck

  • A: Yes! We buy motorcycles in a range of conditions — running, non-running, or even damaged. Contact us with details, and we’ll provide an offer.

  • A: Absolutely. We offer trade-in options depending on your bike’s condition and our current inventory. Get in touch with us for a quote and to see what’s available.

  • A: We currently offer free listings with a 10% commission taken on successful sales. Premium features like boosted visibility may carry additional costs.

  • A: Just head over to our website and navigate to the appropriate Create Post page for the type of listing you want to make — whether it’s a bike, gear, or parts. From there, you can easily upload photos, add a description, and set your price in a few simple steps.

  • A: Yes! Our marketplace is open to all UK sellers. Just make sure to clearly state shipping, delivery, or pickup options in your listing.

  • A: While we encourage all sellers to provide accurate descriptions and clear photos, we do not inspect third-party listings ourselves. However, buyers can rate sellers, and we monitor listings for quality and accuracy.

🛒 Buying from FullTuck

  • A: We sell both! Our inventory includes new and used gear and parts. Everything is inspected for quality and performance.

  • A: We work with most major motorcycle brands including Yamaha, Honda, Suzuki, Kawasaki, Harley-Davidson, KTM, Ducati, and more.

  • A: We're working to bring flexible financing options to our customers. Stay tuned or contact us directly to see what’s currently available.

🛒 Marketplace & Orders

  • A: When a buyer makes a purchase through the FullTuck marketplace, payment is securely held by us until the order has been delivered to the buyer. If the buyer reports an issue with their order, our team will step in to review the situation and work toward a fair resolution.

    All listings published on the marketplace are thoroughly moderated, and our staff actively monitor the platform 24/7 to ensure a safe and trustworthy experience for all users.

    Once a motorcycle, part, or piece of gear is sold, it is the responsibility of the buyer and seller to arrange delivery or collection directly. FullTuck does not handle shipping or delivery and assumes no responsibility for the logistics of item transport.

    Our role is to provide sellers with a hassle-free platform to list their motorcycles, gear, and parts — and to offer buyers a safe, secure space to purchase reliable, high-quality products from fellow riders.

  • A: Yes, you can delete or edit a listing after it’s been posted. Simply reach out to our support team using the live chat in the bottom corner of the website. Alternatively, you can fill out the form on our Contact Us page, and a member of our team will get back to you shortly.

  • A: Our marketplace includes a seller rating and review system to help buyers make informed decisions. We recommend checking these before purchasing.

  • A: We take disputes seriously. If something goes wrong, contact us immediately and we’ll help resolve the issue through our buyer protection process.

💳 Payments

  • A: When a buyer makes a purchase through the FullTuck marketplace, payment is securely held by us until the order has been delivered to the buyer. If the buyer reports an issue with their order, our team will step in to review the situation and work toward a fair resolution.

  • A: Most items listed by private sellers come with no extra fees. However, some listings or services (e.g., premium bikes or gear sold directly by FullTuck) may include a small handling or processing fee.

📦 Shipping & Collection

  • A: That depends on the seller. Some offer nationwide shipping, others may prefer local collection. Always check the listing or contact the seller before buying.

  • A: We’re working on integrating optional shipping services for marketplace users. Until then, delivery arrangements must be handled between buyer and seller.

🛠 Services & Repairs

  • A: We cover a wide range of services — from general maintenance and tire changes to diagnostics, engine repairs, custom mods, and more.

  • A: Yes, you can request a free preliminary quote online or over the phone. For complex issues, we may need to inspect the bike first to give an accurate estimate.

📄 Accounts & Policies

  • A: Yes, creating a free account is required to post listings or contact sellers. It helps us ensure a secure and trustworthy marketplace for all users.

  • A: Just go to the login page and click "Forgot Password." Follow the steps to reset it via your email.